customer service
Policies
customer service
Returns & Exchanges
Preserve & Co. is now open inside the Arcade on Main Street in Columbia, South Carolina. Here’s how returns, exchanges, and customer care work for online and in-store purchases.
Store credit or exchange only: Eligible returns may be accepted within the return window below. Items must be unworn, unused, unwashed, and returned with original tags attached.
Returns
Eligible items may be returned within 7 days of purchase or delivery for store credit or exchange.
No refunds
We do not issue refunds to the original payment method. Approved returns receive store credit or exchange.
Processing
Most approved returns are processed within 2–4 business days after we receive and inspect the item.
Returns
- Returns must be requested within 7 days of purchase or delivery.
- Eligible returns receive store credit or exchange.
- Items must be unworn, unused, unwashed, and in original condition.
- Original tags must still be attached.
- For online returns, customers are responsible for return shipping unless the item arrived damaged or incorrect.
- For in-store purchases, eligible items may be brought back to the boutique during open hours.
Final Sale Items
- Jewelry
- Candles and apothecary goods
- Accessories, hats, scarves, and gift items
- Gift cards
- Sale or discounted items
- Special orders
- “Preserved,” vintage, pre-loved, or one-of-a-kind pieces
- Items with signs of wear, makeup, deodorant, fragrance, pet hair, damage, or missing tags
How to Start a Return
- Email us at info@preserveandco.com with your name, order number if applicable, and the item you would like to return or exchange.
- We’ll confirm whether the item is eligible.
- For online orders, we’ll send return instructions after approval.
- Once the item is received and inspected, we’ll issue store credit or complete your exchange.
Need a different size? Email us first. If the size is available, we’ll do our best to hold it for your exchange.
Return mailing address: Provided after approval.
Please do not mail items back before your return request has been confirmed.
FAQ
How long do I have to return an item?
Eligible returns must be requested within 7 days of purchase or delivery.
Do you offer refunds?
No. Approved returns are issued as store credit or exchange only.
Can I return something I bought in the boutique?
Yes, eligible items may be brought back during open hours within the return window.
Who pays return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
What if my item arrived damaged?
Please email us within 48 hours of delivery with photos of the item and packaging.
Are you open for in-store shopping?
Yes. Preserve & Co. is now open inside the Arcade on Main Street in Columbia, South Carolina.
Visit Us
Preserve & Co.
Inside the Arcade on Main Street
Columbia, South Carolina
Current Hours
Friday 12–6
Saturday 11–5
Sunday 12–4