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Eligible Returns

Full-price apparel, bags, and belts are eligible for return or exchange when they meet the requirements below.

• In-store returns must be made within 14 days of purchase.
• Online returns must be requested within 14 days of delivery.
• Merchandise must be unworn, unused, unwashed, and free from alteration or damage.
• All original tags must remain attached.
• Merchandise must be free from makeup, deodorant, fragrance, pet hair, stains, odors, or other signs of wear.
• Approved returns may receive a refund to the original payment method or an exchange.
• Original shipping charges are nonrefundable.
• Customers are responsible for online return shipping unless an item arrived damaged or an incorrect item was sent.

Final Sale Items

Final sale items cannot be returned or exchanged.

Final sale items include:

• Jewelry
• Candles and apothecary goods
• Hats and scarves
• Gift items
• Gift cards
• Sale, clearance, or discounted merchandise
• Special orders
• Preserved, vintage, pre-loved, and one-of-a-kind pieces

Items marked “Final Sale” at the time of purchase are not eligible for return or exchange.

How to Start a Return

1. Email us at info@preserveandco.com with your name, order number if applicable, and the item you would like to return or exchange.
2. We’ll confirm whether the merchandise is eligible for return.
3. For online orders, we’ll provide return instructions after your request is approved.
4. Once your return is received, we’ll inspect the merchandise.
5. Approved refunds will be issued to the original payment method. Exchanges will be completed based on available inventory.

Return mailing address: Provided after return approval.
Please do not mail merchandise back before receiving return instructions.

FAQ

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